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- We, the Complaints Team, had marked the complaint as ‘resolved’.
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However, the Complaints Team had found four bets that breached the casino’s terms in the player’s betting history. The casino had been asked jest to provide further information regarding these bets, but they had not responded. The player was asked owo obtain the full history from the casino so that the situation could be further investigated.
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However, after attempting to withdraw the winnings, the casino had closed her account, alleging third-party involvement. Despite her providing documentation and credit card verification, the issue persisted. We clarified that according owo the casino’s rules and our Fair Gambling Codex, players should have only used payment methods registered in their own name.
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The player also highlighted that, unlike other casinos she had played at, HellSpin Casino had allowed the larger bet to go through, which she perceived as a trap. Despite our attempts jest to mediate, HellSpin Casino had not responded jest to our communication efforts. As the casino was operating without a valid license and didn’t refer to any ADR service, we had been unable owo resolve the issue. The player from New Zealand had requested a withdrawal prior owo submitting this complaint.
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We advised the player to be patient and wait at least czternaście days after requesting the withdrawal before submitting a complaint. Despite multiple attempts owo contact the player for further information, w istocie response was received. Consequently, the complaint was rejected due jest to lack of communication. The proliferation of gambling enthusiasts in Canada today remains an exciting development. Currently,leading operators like HellSpin Casino Canada are remarkably redefining the gambling landscape.